Multiple Career Openings at Stanbic IBTC Bank 4 views

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. Business Development Executives – SIPML (North- Central) Job ID: 22377 Job Sector: Financial Services Job Details Wealth and Investment (North Central Regions) Job Purpose The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management. Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve and surpass assigned monthly RSA pin target Achieve and surpass assigned monthly/yearly contribution target Achieve and surpass assigned new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.

Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.

Make physical / telephone calls / e-mails to clients for customer interactions Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company Ensure adherence to code of ethics and all other related guidelines Ensure smooth internal & external stakeholder management Internal Relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a first degree in General Social Science/Marketing A relevant Masters degree or professional qualifications will be an added advantage Minimum of 3 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g.

Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs. Makes organisational changes or innovates when needed to address customer/client needs. Relationship Manager – SIPML (South – South) Job ID: 22379 Job Sector: Financial Services Job Details Wealth and Investment (South – South Regions) Job Purpose The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.

Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve and surpass assigned monthly RSA pin target Achieve and surpass assigned monthly/yearly contribution target Achieve and surpass assigned new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML.

Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company Ensure adherence to code of ethics and all other related guidelines Ensure smooth internal & external stakeholder management Internal Relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a first degree in General Social Science/Marketing A relevant Masters degree or professional qualifications will be an added advantage Minimum of 3 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs.

Makes organisational changes or innovates when needed to address customer/client needs. Relationship Manager – SIPML (South – East) Job ID: 22380 Job Sector: Financial Services Job Details Wealth and Investment (South – East Regions) Job Purpose The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management. Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve and surpass assigned monthly RSA pin target Achieve and surpass assigned monthly/yearly contribution target Achieve and surpass assigned new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.

Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.

Make physical / telephone calls / e-mails to clients for customer interactions Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company Ensure adherence to code of ethics and all other related guidelines Ensure smooth internal & external stakeholder management Internal Relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a first degree in General Social Science/Marketing A relevant Masters degree or professional qualifications will be an added advantage Minimum of 3 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g.

Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs. Makes organisational changes or innovates when needed to address customer/client needs. Relationship Manager – SIPML (South- Central) Job ID: 22376 Job Purpose The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.

Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve and surpass assigned monthly RSA pin target Achieve and surpass assigned monthly/yearly contribution target Achieve and surpass assigned new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML.

Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company Ensure adherence to code of ethics and all other related guidelines Ensure smooth internal & external stakeholder management Internal Relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a First Degree in General Social Science/Marketing A relevant Masters degree or professional qualifications will be an added advantage Minimum of 3 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise: Effective Business Communication – The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills – The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Brand Management – The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance – The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs.

Makes organisational changes or innovates when needed to address customer/client needs. Relationship Manager – SIPML (South- West) Job ID: 22374 Job Sector: Financial Services Job Details Wealth and Investment ( South- Western States) Job Purpose The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management. Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve and surpass assigned monthly RSA pin target Achieve and surpass assigned monthly/yearly contribution target Achieve and surpass assigned new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.

Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.

Make physical / telephone calls / e-mails to clients for customer interactions Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company Ensure adherence to code of ethics and all other related guidelines Ensure smooth internal & external stakeholder management Internal Relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a first degree in General Social Science/Marketing A relevant Masters degree or professional qualifications will be an added advantage Minimum of 3 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g.

Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs. Makes organisational changes or innovates when needed to address customer/client needs. Relationship Manager – SIPML Job ID: 22374 Job Sector: Financial Services Job Details Wealth and Investment Job Purpose The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.

Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve and surpass assigned monthly RSA pin target Achieve and surpass assigned monthly/yearly contribution target Achieve and surpass assigned new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML.

Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company Ensure adherence to code of ethics and all other related guidelines Ensure smooth internal & external stakeholder management Internal Relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a first degree in General Social Science/Marketing A relevant Masters degree or professional qualifications will be an added advantage Minimum of 3 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs.

Makes organisational changes or innovates when needed to address customer/client needs. Regional Manager – SIPML (NE/NW) Job ID: 22384 Job Sector: Financial Services Job Purpose The Regional Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management Responsible for co-ordinating the activities of the relationship managers in the region by ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve Regional Business Targets : Achieve and surpass assigned monthly regional RSA pin target Achieve and surpass assigned monthly/yearly regional contribution target Achieve and surpass assigned regional new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.

Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.

Effectively communicate and follow through, with client requests to back office /support units Maintain and update comprehensive employers’ database. Ensure Employers have updated contribution schedules. Collect schedules from Employer for upload to clients’ accounts. Increase number of funded and contributing RSA Pins in the department.

Ensure not more than 5% customer attrition from assigned institutions during the transfer window Proffer possible strategies/ways to improve sales and relating to customers. Increase number of funded and contributing RSA Pins in the department. Ensure that SIPML’s customers are retained at transfer window Drive the voluntary contributions across the employees of assigned institutions Ensure that clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters Manage the Relationship Management Team : Lead the RMs to follow up with employers on monthly pension contribution as at when due. Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator.

Proffer possible strategies/ways to improve sales and relating to customers. Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Effectively lead & grow respective relationship managers to be self-led Ensure Business initiative are followed though within the prescribed guideline Ensure RM’s are being mentored, coached and build Self-Led capabilities Manage Region’s Compliance and ensure risk appetite within minimum level: Follow up with employers on monthly pension contribution as at when due. Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator. Ensure Education of employers in line with PenCom’s regulations Ensure KYC of employers Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Ensure Business initiative are followed though within the prescribed regulatory guidelines Manage and Ensure compliance by employers in remittances and other regulatory requirements Ensure compliance with all tenant of the PRA 2014 as it relates to managing relationships Preferred Qualification and Experience Type of qualification: First Degree Field of study: General Social Science Job Function: Wealth Management Job Family: Regional Manager Years: 5-7 Years Experience Description: Minimum of 5 years’ experience with exposure in sales relationship management & leadership position Knowledge/Technical Skills/Expertise Competency Label: Effective Business Communication: Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Presentation Skills: Competency Description: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Compliance-Know-Your-Customer: Competency Description: Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Brand Management: Competency Description: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Customer Understanding: Competency Description: The ability to analyse customer needs by engaging with them, analyzing their business objectives and their financial position.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Applications: Microsoft Office Suite: Competency Description: Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Compliance: Competency Description: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Regional Manager – SIPML (Lagos) Job ID: 22382 Location: Lagos Island Job Sector: Financial Services Job Purpose The Regional Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management Responsible for co-ordinating the activities of the relationship managers in the region by ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.

Key Responsibilities/Accountabilities Achieve Regional Business Targets: Achieve and surpass assigned monthly regional RSA pin target Achieve and surpass assigned monthly/yearly regional contribution target Achieve and surpass assigned regional new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.

Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients. Effectively communicate and follow through, with client requests to back office /support units Maintain and update comprehensive employers’ database. Ensure Employers have updated contribution schedules.

Collect schedules from Employer for upload to clients’ accounts. Increase number of funded and contributing RSA Pins in the department. Ensure not more than 5% customer attrition from assigned institutions during the transfer window Proffer possible strategies/ways to improve sales and relating to customers. Increase number of funded and contributing RSA Pins in the department.

Ensure that SIPML’s customers are retained at transfer window Drive the voluntary contributions across the employees of assigned institutions Ensure that clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters Manage the Relationship Management Team: Lead the RMs to follow up with employers on monthly pension contribution as at when due. Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator. Proffer possible strategies/ways to improve sales and relating to customers. Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Effectively lead & grow respective relationship managers to be self-led Ensure Business initiative are followed though within the prescribed guideline Ensure RM’s are being mentored, coached and build Self-Led capabilities Manage Region’s Compliance and ensure risk appetite within minimum level: Follow up with employers on monthly pension contribution as at when due.

Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator. Ensure Education of employers in line with PenCom’s regulations Ensure KYC of employers Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Ensure Business initiative are followed though within the prescribed regulatory guidelines Manage and Ensure compliance by employers in remittances and other regulatory requirements Ensure compliance with all tenant of the PRA 2014 as it relates to managing relationships Preferred Qualification and Experience Type of qualification: First Degree Field of study: General Social Science Job Function: Wealth Management Job Family: Regional Manager Years: 5-7 Years Experience Description: Minimum of 5 years’ experience with exposure in sales relationship management & leadership position Knowledge/Technical Skills/Expertise Competency Label: Effective Business Communication: Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Presentation Skills: Competency Description: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Compliance-Know-Your-Customer: Competency Description: Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Brand Management: Competency Description: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Customer Understanding: Competency Description: The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Applications: Microsoft Office Suite: Competency Description: Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Competency Label: Compliance: Competency Description: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g.

Pension Reform Acts 2014. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept Regional Manager – SIPML (South East/South South) Job ID: 22385 Job Purpose The Regional Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management Responsible for co-ordinating the activities of the relationship managers in the region by ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters. Key Responsibilities/Accountabilities Achieve Regional Business Targets Achieve and surpass assigned monthly regional RSA pin target Achieve and surpass assigned monthly/yearly regional contribution target Achieve and surpass assigned regional new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.

Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company. Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.

Effectively communicate and follow through, with client requests to back office /support units Maintain and update comprehensive employers’ database. Ensure Employers have updated contribution schedules. Collect schedules from Employer for upload to clients’ accounts. Increase number of funded and contributing RSA Pins in the department.

Ensure not more than 5% customer attrition from assigned institutions during the transfer window Proffer possible strategies/ways to improve sales and relating to customers. Increase number of funded and contributing RSA Pins in the department. Ensure that SIPML’s customers are retained at transfer window Drive the voluntary contributions across the employees of assigned institutions Ensure that clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters Manage the Relationship Management Team: Lead the RMs to follow up with employers on monthly pension contribution as at when due. Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator.

Proffer possible strategies/ways to improve sales and relating to customers. Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Effectively lead & grow respective relationship managers to be self-led Ensure Business initiative are followed though within the prescribed guideline Ensure RM’s are being mentored, coached and build Self-Led capabilities Manage Region’s Compliance and ensure risk appetite within minimum level: Follow up with employers on monthly pension contribution as at when due. Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator. Ensure Education of employers in line with PenCom’s regulations Ensure KYC of employers Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Ensure Business initiative are followed though within the prescribed regulatory guidelines Manage and Ensure compliance by employers in remittances and other regulatory requirements Ensure compliance with all tenant of the PRA 2014 as it relates to managing relationships Preferred Qualification and Experience First Degree in General Social Science Minimum of 5 years’ experience with exposure in sales relationship management & leadership position Knowledge/Technical Skills/Expertise: Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.

Proficient- Clear knowledge and application of the concept Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Proficient- Clear knowledge and application of the concept Compliance-Know-Your-Customer: Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures. Proficient- Clear knowledge and application of the concept Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Proficient- Clear knowledge and application of the concept Customer Understanding: Competency Description: The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Proficient- Clear knowledge and application of the concept Applications: Microsoft Office Suite: Competency Description: Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook. Proficient- Clear knowledge and application of the concept Compliance: Competency Description: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014. Proficient- Clear knowledge and application of the concept Regional Manager – SIPML (South West) Job ID: 22383 Location: Lagos Island Job Purpose The Regional Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management Responsible for co-ordinating the activities of the relationship managers in the region by ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.

Key Responsibilities/Accountabilities Achieve Regional Business Targets Achieve and surpass assigned monthly regional RSA pin target Achieve and surpass assigned monthly/yearly regional contribution target Achieve and surpass assigned regional new employers targets Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics. Identify, initiate and convert leads for SIPML. Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.

Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization. Make physical / telephone calls / e-mails to clients for customer interactions Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients. Effectively communicate and follow through, with client requests to back office /support units Maintain and update comprehensive employers’ database. Ensure Employers have updated contribution schedules.

Collect schedules from Employer for upload to clients’ accounts. Increase number of funded and contributing RSA Pins in the department. Ensure not more than 5% customer attrition from assigned institutions during the transfer window Proffer possible strategies/ways to improve sales and relating to customers. Increase number of funded and contributing RSA Pins in the department.

Ensure that SIPML’s customers are retained at transfer window Drive the voluntary contributions across the employees of assigned institutions Ensure that clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters Manage the Relationship Management Team: Lead the RMs to follow up with employers on monthly pension contribution as at when due. Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator. Proffer possible strategies/ways to improve sales and relating to customers. Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Effectively lead & grow respective relationship managers to be self-led Ensure Business initiative are followed though within the prescribed guideline Ensure RM’s are being mentored, coached and build Self-Led capabilities Manage Region’s Compliance and ensure risk appetite within minimum level: Follow up with employers on monthly pension contribution as at when due.

Lead the RMs to collect and correct email mandates for employees in assigned institutions Lead the RMs to organize CFI capture with Organizations periodically by the regulator. Ensure Education of employers in line with PenCom’s regulations Ensure KYC of employers Co-ordinate the activities of the CFI agents assigned for the Know Your Customer initiative Ensure Business initiative are followed though within the prescribed regulatory guidelines Manage and Ensure compliance by employers in remittances and other regulatory requirements Ensure compliance with all tenant of the PRA 2014 as it relates to managing relationships Preferred Qualification and Experience First Degree in General Social Science Minimum of 5 years’ experience with exposure in sales relationship management & leadership position Knowledge/Technical Skills/Expertise: Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Proficient- Clear knowledge and application of the concept Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. Proficient- Clear knowledge and application of the concept Compliance-Know-Your-Customer: Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Proficient- Clear knowledge and application of the concept Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Proficient- Clear knowledge and application of the concept Customer Understanding: Competency Description: The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position. Proficient- Clear knowledge and application of the concept Applications: Microsoft Office Suite: Competency Description: Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook. Proficient- Clear knowledge and application of the concept Compliance: Competency Description: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g.

Pension Reform Acts 2014. Proficient- Clear knowledge and application of the concept Head of Agency – SIPML Job ID: 22381 Job Sector: Financial Services Job Details Wealth and Investment Job Purpose The Head of Agency is responsible for the overall day to day management of the Business Development Department agency structure to grow SIPML’s market share in Assets Under Management, significantly increase SIPML’s market share in RSA Holders by registering new employers and ensure follow up on their contributions Key Responsibilities/Accountabilities Achieve monthly Sales target in RSA & Contributions: Achieve and surpass assigned monthly RSA pin target Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins. Identify, initiate and convert leads for SIPML agency network Co-ordinate agency documentation in line with laid down procedures Grow the sales coverage for the company in a sustainable manner in principal locations Achieve maximum conversion of sales leads generated Manage the Agency Structure: To ensure a seamless agency on- boarding process , training and development To co-ordinate and monitor agents’ commission payments To support the sales agents and representatives in closing deals and opportunities To liaise with relevant stakeholders within the company on behalf of the agents To pro-actively suggest amendments to the agency model in line with present day business realities Ensure Legislative Compliance and SIBTC standards: Educate and enlighten employees and their employers about the dynamics of the Pension industry Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company To ensure adherence to code of ethics and all other related guidelines by the agency team Ensure smooth stakeholder management Ensure agent are displaying SIBTC values and operating within the SIBTC code of conducts Internal relationships: Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments External Relationships: Liaise with Regulator on product development Preferred Qualification and Experience Minimum of a first degree in General Social Science/Business Commerce/Organisational Governance A relevant Masters degree or professional qualifications will be an added advantage Minimum of 5 – 7 years sales experience with exposure in sales and relationship management Knowledge/Technical Skills/Expertise Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.. Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Brand Management: The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness. Compliance: The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014. Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs.

Makes organisational changes or innovates when needed to address customer/client needs.

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